Frequently Asked Questions

Everything you need to know about our premium bag collection and services.

What materials are used in your bags?

We use a variety of high-quality materials including full-grain leather, sustainable vegan leather, and premium water-resistant canvas. Detailed material specifications are listed on each product page.

How should I care for my leather bag?

To maintain the longevity of your leather bag, avoid prolonged exposure to direct sunlight and moisture. We recommend using a specialized leather conditioner every 3-6 months to keep the material supple.

What is your return policy?

We offer a 30-day return window for all unused items in their original packaging. Please note that personalized or final sale items are not eligible for return.

Do you offer international shipping?

Yes, we ship to over 50 countries worldwide. Shipping costs and delivery times vary by location and will be calculated automatically at checkout.

Is there a warranty on your products?

Every bag comes with a one-year limited warranty covering manufacturing defects in materials and workmanship. This does not cover normal wear and tear or accidental damage.

Can I track my order once it has shipped?

Absolutely. Once your order is dispatched, you will receive an email notification containing a tracking number and a link to monitor your package's progress.